Your Online Account

Manage your account online, including e-Billing, using our secure customer portal (see instructions below to set up your account):
Customer Account Log In

To make a one-time payment, visit the secure online payment portal:
Make a One-time Payment


Set Up Your Online Account

View or download these instructions as a PDF

GOTO: https://montereyonewater.afts.com

On the "Login" screen, use the "Register" button to navigate to the "eBilling Registration" screen.

Register Your Acount
eBILLING REGISTRATION

Fill out the fields to set up your account.

TIPS

  • Account Number and Owner Name must appear exactly as listed on your bill
    See yellow bar in sample bill for location of this information; account number must include hyphen XX-XXXXX
  • Password must be:
    - a minimum of 8 characters
    - have at least 1 uppercase letter
    - have at least 1 number
  • Once submitted, you will receive verification at the email you provided; complete your registration by clicking on the validation link
Set up your account
MANAGING Your Account

When you create your account, the following defaults are in place:

  • Paper Bill — Until you opt out of paper bills, you will receive your bill electronically AND by mail
Go Green
  • Electronic Billing — Receive an email alert when you have a new statement to view and pay in your online account
  • PDF Statement — In addition to viewing your bill through your online account, you will also get a password protected PDF statement emailed to you each billing cycle
Your account control panel

Change these defaults through "Manage Account" to match your billing preferences.

Administrative Offices


We're Here to Help

7:30 a.m. to 5:30 p.m. Monday through Thursday

7:30 a.m. to 5:00 p.m. Fridays

5 Harris Court, Bldg D
Monterey, CA 93940

(831) 372-3367
or (831) 422-1001

or email Customer Service