Coronavirus Information

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Wastewater and Water Recycling
There are no impacts from the Coronavirus to Monterey One Water's wastewater or water recycling treatment processes. We want to reassure the community that Coronavirus, a respiratory illness like the flu or cold, is a prime example of the viruses and other pathogens wastewater treatment plants are designed to treat. Like normal, our state-approved laboratory will continue its regular sampling and testing protocol to ensure all water quality standards are met. The M1W staff is highly trained and prepared to protect public and environmental health and safety. For more information on COVID-19, please visit:

Modified business operations are in effect and include the closure of our Ryan Ranch Office to the public. Phone support will be limited and customers are encouraged to email inquires In addition, our website is available 24/7 with information and secure payment processing:

Public Meetings

Essential items will still proceed to the Board of Directors, but new protocols will be in place for the health and safety of all participants while continuing transparent practices.

Remote Access
Board and Committee Meetings will be held via web conference. Members of the public can participate by utilizing the Zoom webinar link on the first page of the meeting's agenda. All webinar links and agendas are posted to the Monterey One Water website at:
Members of the public will not be permitted into M1W facilities to participate in the meetings.

How to Submit a Public Comment

1.   4 hours Prior to the Meeting: If you have a comment on an agendized item or a pre-prepared comment, please utilize our online submittal form to submit your comment at least 4 hours before the meeting. The form can be found at:

2.   During the Meeting: The Zoom webinar link will stream the meeting in addition to provide a direct chat feature with the Board Clerk. If you decide to make a comment during meeting, you will alert the Clerk and she will provide additional instructions.

Modified Operations
In response to new county, state, and federal guidelines, Monterey One Water is immediately closing all public-facing services until further notice. This includes:
• Customer Service Lobby
• Environmental Services Inspections
• Customer Service Field Surveys
• Public Outreach Engagements
All M1W facilities will remain accessible only to staff and essential vendors.

Wastewater treatment will continue uninterrupted. We remain committed to our mission of protecting public health and the environment. Information on modified operations and services will be posted on this page and updated as the situation changes.

If you need to make a payment, please visit our payment page here for mail, online, and phone options.

With an abundance of caution and the health and safety of our community in mind, M1W is instituting the below precautions as a result of the developing COVID-19 outbreak. 

  • Suspended Activities: The following opportunities are suspended through the month of March. Check here for updates as we continue to monitor the situation and modify, if needed, this timeline.
    - Facility tours and community-based outreach events
    - Field inspections of customer facilities and businesses
    - Non-essential meetings
  • Public Use of M1W Facilities:
    Regional Treatment Plant: 14811 Del Monte Blvd, Marina, CA 93933
    Closed to non-essential visitors
    Administrative Office: 5 Harris Ct, Bldg D, Monterey, CA 93940
    The Customer Service Lobby currently remains open to the public, but the offices are closed to non-essential visitors. Check back for continued updates on accessibility.
  • Public Meetings: Monterey One Water public meetings currently remained scheduled as normal. As conditions change, any modifications to this can be found here.

As you disinfect surfaces and objects, remember single-use wet wipes should not go down the drain. "Flushable" or "disposable" wipes are often improperly disposed of in the toilet - please throw them in the trash, no matter their use! Many of these products are marketed as flushable, but they do not break down like toilet paper.

Here are six personal health and safety tips you and your family can take to protect yourselves: 

  • Wash hands thoroughly with soap and water for 20 seconds or longer
  • Avoid touching eyes, nose or mouth with unwashed hands
  • Avoid crowds and maintain a safe distance from others (keep distances of 3-6 feet in social gatherings) – even if you are less worried about impacts from contracting the virus, please remember other community members may be more susceptible to the illness
  • Avoid close contact with people who are sick
  • Stay away from work, school, or others if you get sick
  • Clean frequently touched surfaces and objects like TV remotes, computers, and cell phones

More Information
For more information about the COVID-19 virus Novel Coronavirus, please visit

Administrative Offices

We're Here to Help

7:30 a.m. to 5:30 p.m. Monday through Thursday

7:30 a.m. to 5:00 p.m. Fridays

5 Harris Court, Bldg D
Monterey, CA 93940

(831) 372-3367
or (831) 422-1001

or email Customer Service