COVID-19 Emergency Utility Assistance Program

In collaboration with the County of Monterey and the United Way of Monterey County, a COVID-19 Emergency Utility Assistance Program is now available for Monterey One Water residential customers. This program is designed to provide utility relief for eligible households facing financial instability due to loss or reduction of income due to COVID-19.


Monterey County Logo Opens in new windowUnited Way logo Opens in new window

CARES Act

Funding for this program was provided through the federal Coronavirus Aid, Relief, and Economic Security (CARES) Act to prevent, prepare for, and respond to the coronavirus. All eligibility documentation is required for compliance with these efforts.

This program is available until all funds have been allocated or December 30, 2020, whichever comes first. Applications will be reviewed and approved on a first come first served basis. An application is not considered complete until ALL documentation is received.

About the Program

Eligible customers should follow the application process below. The Monterey One Water Customer Service Team will review and process all complete applications. If approved, Monterey One Water will issue a one-time credit to the customer’s account in the amount of up to two-billing cycles. Missed payments must have occurred between April 2020 through November 2020. Only one credit is available per household.

Eligibility Requirements

  1. Monterey One Water residential customer or authorized payee
  2. Account status is past due with missed payments between April 2020 through November 2020
  3. Loss of income due to COVID-19
  4. Earnings less than 80% of the Area Median Income (AMI)

Area Median Income for Monterey County

Household1 Person2 People3 People4 People5 People6 People
80% AMI$54,250$62,000$69,750$77,500$83,700$89,900


How to Apply

If you meet all eligibility requirements described above, please follow these steps to submit a complete application packet.

1. Pre-Screening

Applicants have two options to complete the pre-screening step:

Call 2-1-1Submit Pre-Screening Form
  • Dial 2-1-1 and a trained Call Specialist will provide confidential assistance
  • The United Way of Monterey County supports 2-1-1, a free and confidential service that helps people across North America find the local resources they need 24 hours a day, 7 days a week and in 170 languages


2. Identification & Income Verification
  • Provide a copy of your government-issued photo ID with name and birthdate (non-U.S. accepted)
  • Provide one of the following to show your income is below 80% of the Area’s Median Income for a household of your size:
  • recent tax return
  • recent paystub
  • recent W-2
  • bank statement
  • unemployment award/benefit
  • reduced hours notice from employer


3. Submit
  • Send your Verification Documents to the Monterey One Water Customer Service Team
    Email: support@my1water.org
    -or-
    In-Person: 5 Harris Court, Bldg D, Monterey, CA 93940
    Lobby closed due to COVID-19; secure drop box located outside main door