Funding for this program is limited and interest currently exceeds availability
Credits will be applied on a first come, first served basis after ALL verification documents are received
In collaboration with the County of Monterey and the United Way of Monterey County, a COVID-19 Emergency Utility Assistance Program is now available for Monterey One Water residential customers. This program is designed to provide utility relief for eligible households facing financial instability due to loss or reduction of income due to COVID-19.
Funding for this program was provided through the federal Coronavirus Aid, Relief, and Economic Security (CARES) Act to prevent, prepare for, and respond to the coronavirus. All eligibility documentation is required for compliance with these efforts.
This program is available until all funds have been allocated or December 30, 2020, whichever comes first. Applications will be reviewed and approved on a first come first served basis. An application is not considered complete until ALL documentation is received.
About the Program
Eligible customers should follow the application process below. The Monterey One Water team will review and process all complete applications. If approved, Monterey One Water will issue a one-time credit to the customer’s account in the amount of any unpaid balances for services and fees rendered between April 2020 through present. Only one credit is available per household.
Monterey One Water residential customer or authorized payee
Account has an unpaid balance for services and fees rendered between April 2020 through present
Loss of income due to COVID-19
Earnings less than 80% of the Area Median Income (AMI)
Area Median Income for Monterey County
How to Apply
If you meet all eligibility requirements described above, please follow these steps to submit a complete application packet.
We are no longer accepting new applications for this program
2. Identification & Income Verification
Provide a copy of your government-issued photo ID with name and birthdate (non-U.S. accepted)
Provide one of the following to show your income is below 80% of the Area’s Median Income for a household of your size:
Send your Verification Documents to the Monterey One Water Customer Service Team Email: email@example.com -or- In-Person: 5 Harris Court, Bldg D, Monterey, CA 93940 Lobby closed due to COVID-19; secure drop box located outside main door