Monterey One Water is considering a change to its wastewater billing process to address customer feedback. If approved, bi-monthly billing will cease on July 1, 2024 and a fee for wastewater service will be included on a parcel’s annual Property Tax Bill. Please use the resources below to learn more about this proposal and provide customer input.
This change will not impact Monterey One Water commitment to transparency. Annually, customers will also receive a letter with the amount and breakdown of their sewer charges for the next fiscal year. This will occur after the Board approves the budget and rates for that fiscal year (July 1-June 30). If the Board wants to consider a rate change, the Agency must follow the state-required process, including written justification to each property owner and a process to vote on the change. The Board will also lead a budget workshop and a public hearing with opportunities for public comment before voting to set new rates.
If your community or business organization is interesting in learning more, Monterey One Water team members are available to present on the proposed change to the Agency's billing process and answer questions. Please contact Mike McCullough, Director of External Affairs, to schedule.