Customer Feedback - Proposed Billing Change

2. Monterey One Water is considering a change to its wastewater billing process to address customer feedback. If approved, bi-monthly billing will cease on July 1, 2024 and a fee for wastewater service will be included on a parcel’s annual Property Tax Bill. This change would stop bi-monthly billings from Monterey One Water and instead move the Agency’s wastewater fees to a property’s tax bill.

   
   

   Please review the full proposal at www.montereyonewater.org/billing-update.

4. Customer Verification*

   Monterey One Water provides wastewater service for entities in northern Monterey County, including:
   Boronda County Sanitation District, Castroville Community Services District, Del Rey Oaks, Marina Coast Water District, Monterey, Pacific Grove, Salinas, Sand City, Seaside, and some unincorporated areas of Monterey County

   Please confirm you are a Monterey One Water wastewater customer (property owner or authorized third-party payee).

   1. Yes, I confirm I am a Monterey One Water Customer
6. Parcel Type*
   -- Select One --ResidentialCommercial
8. Feedback on Billing Change Being Considered by Board of Directors*
10. OPTIONAL INFORMATION

    Providing the below information is optional but will help staff better address customer feedback.

12. Do you have a mortgage?

    1. Yes
    2. No
14. Do you have an impound account for your mortgage and other property related fees?

    1. I have an impound account
    2. I have a mortgage but not an impound account
    3. I do not have a mortgage
16. Are you on a fixed income?

    1. Yes
    2. No
18. How many people live in your household?
20. Name and Contact Info
Leave This Blank:


22. 1. Receive an email copy of this form.
23. Email address

    This field is not part of the form submission.

24. Submit

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