February 6, 2023 4:33 PM
Monterey One Water is considering a change to its billing process and cycles.
Monterey One Water is considering a change to its wastewater billing process to address customer feedback. If approved, bi-monthly billing will cease on July 1, 2024 and a fee for wastewater service will be included on a parcel’s annual Property Tax Bill. This change would stop bi-monthly billings from Monterey One Water and instead move the Agency’s wastewater fees to a property’s tax bill.
Details on why this change is being considered, future opportunities for customer assistance, and how transparency and customer engagement will continue can be found on our dedicated page for this proposal linked below. The page also includes an online form to provide customer input.