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Customer Notifications

2 Alerts
January 13, 2022 7:30 AM

Customer Service Center Closed January 13 - February 28, 2022

Due to the recent spike of COVID 19, M1W's Customer Service Center located in the Ryan Ranch Business Park will be closed Starting January 13 to February 18, 2022. For wastewater emergencies, please call the treatment facility at 831-883-1118.

Latest Update:

January 12, 2022 3:19 PM

To Make a Payment: 

Monterey One Water offers a variety of options for paying your sewer bill.

Pay Online

Visit our secure Online Payment Portal to pay your sewer bill; no online account is required. Credit/debit card (Visa, Mastercard, or Discover card) or e-check from your checking/savings account are accepted. Available 24 hours per day, 7 days per week.
A small convenience fee applies when using this service. 

Pay by Phone

To pay your sewer bill over the phone using your bank account or credit/debit card (Visa, MasterCard, or Discover): 

  • Call 1-866-514-6814 (toll-free)

A small convenience fee applies when using this service.

Pay in Person

You can pay your sewer bill in person at our Customer Center or at the designated payment locations using cash or check. View our hours on the Customer Service page.

  • Monterey: Monterey One Water Administrative Offices
    5 Harris Court, Building D
    Monterey, CA 93940
  • Salinas: Maxx Envios (Additional fees may apply)
    1225 Del Monte Avenue
    Salinas, CA 93905
  • Seaside: Mal’s Market (Additional fees may apply)
    1264 Noche Buena Street
    Seaside, CA 93955

Pay by Mail

To pay your bill by mail, send a check or money order to:

  • Monterey One Water Payment Processing Center
    P.O. Box 980970
    West Sacramento, CA 95798-0970

August 2, 2021 12:14 PM

New Low-Income Sewer Assistance Program Available

You may qualify for assistance with Monterey One Water's wastewater treatment fee. Learn about eligibility requirements and availability of funds.