Residents, business owners, students, and other community stakeholders are encouraged to get involved by providing input and sharing... More… Residents, business owners, students, and other community stakeholders are encouraged to get involved by providing input and sharing ideas, priorities, and solutions to help establish and achieve the Agency's climate goals.Less…
Monterey One Water currently uses a third-party vendor to bill customers bi-monthly (6 statements per year). Due to upcoming... More… Monterey One Water currently uses a third-party vendor to bill customers bi-monthly (6 statements per year). Due to upcoming limitations in Monterey One Water’s financial software, the Board of Directors is using this opportunity to evaluate the Agency’s billing process and cycles. Specifically, the Agency is considering using the County of Monterey via property tax billings to collect customer fees. This change would stop bi-monthly billings from Monterey One Water and instead move the Agency’s sewer fees to a property’s Tax Bill (paid 1 or 2 times each year). If you would like to provide feedback to the Board on this consideration, please submit using the online Billing Process and Cycles Feedback Form. Less…
Thank you for taking the time to share your feedback on Monterey One Water. Your input helps us determine how we can best serve the... More… Thank you for taking the time to share your feedback on Monterey One Water. Your input helps us determine how we can best serve the community. Less…
The Responsible Party Designation form allows the property owner to designate a tenant or agent to receive all billings related to... More… The Responsible Party Designation form allows the property owner to designate a tenant or agent to receive all billings related to wastewater treatment. Less…
A Change of Address Authorization allows the property owner to designate a new address for billings and communications related to... More… A Change of Address Authorization allows the property owner to designate a new address for billings and communications related to wastewater treatment. Please allow up to 30 days for processing. If you have questions, please call our Customer Service Team at 831-372-2385 or 831-449-6366. Less…
